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Financial Security


Your contract is with The Wilfreda Group, Apex House, Church Lane, Adwick-le-Street, Doncaster, South Yorkshire, DN6 7AY. When you book a holiday with us, which doesn’t include a flight or Ocean Cruise, the money you pay us for the booking will be protected by the Bonded Coach Holidays (BCH), this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent. Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. Please see the BCH Consumer Guarantee at www.bch-uk.org. There is no financial protection if you purchase just transport or accommodation only from us. We fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays. The Wilfreda Group will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty. Your key rights under the Regulations will be detailed in the package to be provided prior to booking or available at www.legislation.gov.uk/id/ukdsi/2018/9780111168479/contents.